Refund policy

Melveral Refund Policy (30 Days)

At Melveral, customer satisfaction is extremely important to us. We stand behind the quality of our products and aim to provide a transparent and fair resolution process.

1. Refund Eligibility

We offer a 30-day refund policy, which means you have 30 days from the date of delivery to request a refund.

Please note:
We do not accept returns under any circumstances. Instead, we offer refunds for eligible cases as outlined below.

To be eligible for a refund:

  • The request must be submitted within the 30-day window

  • You must provide proof of purchase (order number or confirmation email)

  • You must clearly explain the issue with the product

2. Non-Return Policy

For hygiene, safety, and quality control reasons, Melveral does not require or accept physical returns of any products.

You may be asked to provide:

  • Photos or videos of the product

  • A description of your experience

This helps us evaluate your claim and improve our products.

3. Valid Reasons for Refunds

Refunds may be approved under the following conditions:

  • The product arrived damaged or defective

  • You received the wrong item

  • The product did not perform as reasonably expected when used as directed

  • The package was lost in transit or not delivered

All refund requests are reviewed on a case-by-case basis.

4. Non-Eligible Cases

Refunds will not be issued in the following situations:

  • Requests made after the 30-day period

  • Incorrect usage of the product

  • Dissatisfaction based on personal preference without valid product-related issues

  • Minor variations in color, texture, or packaging that do not affect product performance

5. Refund Process

To request a refund, please contact us at:
📧 melveral.support@gmail.com

Include the following:

  • Full name

  • Order number

  • Description of the issue

  • Supporting photos/videos (if applicable)

Once your request is reviewed:

  • Approved refunds will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your bank or provider

6. Chargebacks & Abuse

We encourage customers to contact us before initiating any chargebacks. Filing a chargeback without contacting us first may delay resolution and affect future support eligibility.

We reserve the right to deny refund requests in cases of suspected abuse, fraud, or policy misuse.

7. Contact

If you have any questions regarding this policy, please contact us at:
📧 melveral.support@gmail.com

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